Leah wrote on 08-15-2019

DO NOT RECOMMEND

I had dropped my car off for bumper repair service at 4pm Thursday. I was first told it would be ready Saturday but I had decided since I was out of town for the weekend that I will wait to pick up my car early Monday morning so that I may get to work. All of this was discussed with Joe. They had offered a good price and I felt that I would receive quality service based off my conversations with the staff, despite I had lower offers from other shops. When I came to pick up my car, I had called three times to say I was on the way and was sent to a full voicemail box. I originally planned to pick up my car around 8am but I gave them extra time because I could not get in touch via phone so I came after my first job at 11am to pick it up. I was extremely upset and disappointed to find my car bumperless in the lot. I was then told they thought they had the paint in shop on Saturday but turns out they did not and have to order it. I had informed the staff member that I had work that I needed transportation to and that this was interfering. I was then informed by a staff member it would be ready by 5pm maybe earlier. I wanted to talk to the manger/ owner Joe but he was not in. I left and proceeded to call back to get in touch with him 3 hours later. I was told that my car would not be ready at 5pm but 7pm instead and was threatened to not receive my own car back and was told a string of excuses, I informed him again of my work schedule. When I came to pick it up I was told to wait despite of my time frame that they had put me in. I was insulted by Joe and he had admitted that him and his staffed member where talking negatively about me and my background. I was told that a customer brought in a car two days after me on Saturday and that he put that customer first. I found my car's bumper paint not to be seamless. I would advise people to take their business elsewhere. I would say if you do not value quality work or service then this is the place for you.